General Terms and Conditions (GTC)

Scope of Application
These General Terms and Conditions (GTC) apply to all products, services, and offers provided
by Pure Production AG (hereinafter referred to as “Pure Production”). They govern the
contractual relationship between Pure Production and its customers. Any deviations require
written consent from Pure Production. Conflicting terms from the customer shall only apply if
expressly acknowledged in writing by Pure Production.

Offer and Conclusion of Contract
The presentation of products and services in catalogs, on the website, or in other promotional
materials does not constitute a binding offer but an invitation to place an order.

A purchase contract is only concluded upon written confirmation by Pure Production or upon
delivery of the goods.

Pure Production reserves the right to reject orders without providing reasons.

Prices and Payment
• Prices: All prices are stated in Swiss Francs (CHF), excluding VAT and shipping costs unless
otherwise specified.
• Retention of Title: Delivered goods remain the property of Pure Production until full payment
has been received.
• Payment Terms: Payments must be made within 30 days of the invoice date unless otherwise
agreed in writing.
• Default of Payment: In the event of late payment, default interest of 5% p.a. will be charged.
Pure Production reserves the right to levy reminder fees and engage debt collection services.
• Reference to GTC: The GTC are accessible to all customers and referenced in offers, order
confirmations, and invoices.

Delivery and Shipping
• Delivery Conditions: Delivery is made to the address specified by the customer. Delivery times
may vary and are non-binding. •
Delivery Area: Pure Production delivers exclusively within Switzerland. Deliveries outside of
Switzerland are not offered and cannot be arranged.
• Transfer of Risk: Risk of loss or damage transfers to the customer once the goods are handed
over to the carrier.
• Unavailability: If a product is unavailable, the customer will be informed immediately, and
any payments already made will be refunded.
• Delay in Delivery: If Pure Production is in delay of delivery, the customer may set a reasonable
grace period. After expiry, the customer may withdraw from the contract if the goods have not
been delivered. Further claims for damages are excluded.

Returns and Right of Withdrawal
• Customers have a right of return within 10 days of receipt, provided the goods are unused and
in their original packaging.
• Excluded from this right are perishable goods, opened products, and customized items.
• Returns are at the customer’s risk and expense. After inspection, the purchase price will be
refunded or replaced accordingly.

Warranty and Liability
• Warranty: Pure Production guarantees that products meet general quality requirements and
are free from material and manufacturing defects.
• Exclusion of Liability: Damages resulting from improper use are excluded from liability.
• Force Majeure: Pure Production is not liable for delays or non-delivery caused by force
majeure, natural disasters, pandemics, or official measures. Customers will be informed
immediately in such cases.
• Compensation: Customer claims for damages are limited to foreseeable damages and excluded
unless caused by intent or gross negligence on the part of Pure Production.

Dispute Resolution
• Negotiation: Disputes shall first be resolved through negotiation between the parties.
• Jurisdiction: If no agreement is reached, the place of jurisdiction shall be Laufenburg,
Switzerland. Swiss law applies exclusively.
• International Customers: For international customers, Swiss law applies irrespective of the
country of origin. The UN Convention on Contracts for the International Sale of Goods (CISG) is
explicitly excluded.

Compliance and ISO 9001-related Provisions
• Risk Management: These GTC actively cover aspects such as returns, payments, and liability in
accordance with ISO 9001 requirements.
• Customer Satisfaction: The GTC promote transparency and clarity to ensure customer
satisfaction and prevent legal disputes.
• Regulatory Requirements: The content complies with legal and regulatory requirements to
ensure conformity.
• Industry Compliance: Pure Production ensures that all products meet applicable Swiss laws
and industry regulations (e.g., Food Law, Tobacco Law, Cannabis Cultivation Regulations).

Data Protection
• The processing of personal data is carried out in accordance with Pure Production’s Privacy
Policy. Data is treated confidentially and used only for contractual purposes.
• Data will only be shared with third parties when necessary for contract fulfillment (e.g.,
logistics partners) or when legally required.

Changes to the GTC
• Pure Production reserves the right to modify these GTC at any time. Changes will be published
on the website and take effect upon publication.
• Customers who continue to place orders after publication of the updated GTC accept the new
terms.

Final Provisions
• Should any provision of these GTC be invalid, the remaining provisions remain unaffected.
• In place of the invalid provision, a rule shall apply that most closely reflects the economic
purpose of the invalid clause.